The consultant did attempt to correct it though she left it jagged the first time. Then when she corrected the center part finally, she combined free hair from taking down locks and combined them with existing locks instead of redoing the whole section properly. As a result, she has loose hair outside of her pattern.
This ordeal struck a nerve with me as you all may remember I have had problems finding good consultants in the past. I advised her to gently explain to the consultant that she would like it fixed since she already paid her for the initial install. If the consultant continued with the same behavior, I would personally contact the home office. Of course, beyond this, she should NEVER go back to her. She advised that she planned to retighten her hair herself. But I know from experience, it is better to have a consultant and not need one than need one and not have her.
What would you advise her to do?